Programme managementConfiguration

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Support Agent - Handles member and partner support tickets

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Role Details

Member Management Permissions

Granular access control for member operations

Basic Operations
View Members
View member list and profile details
Create Members
Create new members manually
Edit Members
Edit member profile information
Deactivate Members
Deactivate or suspend member accounts
Approvals
Approve Members
Approve pending member registrations
Approve Tier Changes
Approve tier upgrades and downgrades
Account Management
Reset Photo
Reset or remove member photos
Reset Password
Reset member passwords
Flag Misuse
Mark members for misuse violations
Dependents & Waitlist
Manage Dependents
Add, edit, or remove dependents
Manage Waitlist
Invite, remove, reorder waitlist entries
Data & History
View Transactions
View member transactions and redemptions
View History
View member change history logs
Import Members
Bulk import member data
Export Members
Export member data to files

Other Module Permissions

Standard access control for other modules

ModuleDescriptionReadWriteDeleteApprove
DashboardView dashboard and analytics
UsersManage admin users
RolesManage user roles and permissions
CompaniesManage company groups and definitions
Member TypesConfigure member types and subtypes
TiersManage program tiers and quotas
PartnersManage partner/vendor records
OffersCreate and manage offers
VouchersCreate and manage vouchers
EventsCreate and manage events
WorkflowsConfigure approval workflows
NotificationsSend notifications
NewslettersCreate and send newsletters
ImportsBulk import data
Static ContentManage legal texts and FAQs
SupportHandle support tickets
ReportsGenerate and view reports
Audit LogsView system audit logs

Change History

0 changes

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Role created on Jan 1, 2026